Rating Doctors Unfairly

I understand that there are many honest and legitimate comments about doctors.
However, my situation is that I have recently had quite a bit of employee
turnover. I have had some very good and loyal employees for many years,
but due to a change in management that was not acceptable, I did experience
quite a bit of turnover. It really hurts me that I know the negative comments
on here to be mean spirited and unfair. I know for a fact I did not numb the
wrong tooth based on the comment made. I also believe it is mean spirited to
say "I would not send my dog there".
Finally our office is very clean, we have repainted the entire facility,
we have renovated and updated the bathroom, we have 4 sterilization units
going constantly all day long. We have digital xrays that are about 60% less
radiation than conventional xrays. We have set up a patient comfort kiosk
for hot chocolate, bottled water, coffee, etc.
Our whole facility has undergone a complete makeover.
We are also busier and happier than I have ever been in my career.
There should be some recourse to Doctors who are unfairly targeted by
ex-employees.
I rarely now have an unhappy patient since I have made the employee
changes I have made. I cannot prove but I deeply and strongly suspect
that these negative reviews come from ex employees, and I am not
singling anyone out or accusing anyone specifically.
However, I know these negative comments posted against me to be untrue.
I love and respect my patients and treat them like gold, my patients are
the reason I am here...............and to be taken down by unhappy
ex employees is very sad.

I wouldn't worry about a

I wouldn't worry about a couple of negative feedbacks.It wouldn't put me off from being a patient because I realize that it's impossible to please everyone. Doctors with only positive feedback make me feel suspicious as to who is actually writing the reviews.

Pretty much seconding what

Pretty much seconding what the person above said.

My first review on this site was a positive one, made to counteract one that I felt was offensive and very clearly wrong. That negative review is still there, but others have come in after me to balance things out. Since then, my doctor has only received one other negative review that was more an issue of overseeing a resident than an issue with the doctor himself, and instead of looking overly positive to the point of potentially being "gamed" he comes out appearing well-rounded and typical of what you would expect to see on a rating site.

If they aren't true, I wouldn't worry too much about it. Your clients will eventually stumble upon your rating and counteract them, so that what people actually see is more accurate to how your clinic is today.

A doctor with 100% positive

A doctor with 100% positive ratings is suspicious in the eyes of the users. People start to think his own family and/or friends did the postings, especially if they're sickeningly drooling with perfection. I think pretty well everyone who reads those ratings averages them out. There is hardly a single doctor without one bad rating, and that the average would be the same with most professions. Also, I think most patients who would read from another that the wrong tooth was numbed might assume that the patient simply experienced pain transfer, in which it appeared that one tooth was hurting when it was really another, or the nerves were somehow affecting the other.

Once I got my teeth cleaned hours before a major operation. Would you believe that everything the poor assistant did hurt? It wasn't her fault; it was my nerves that day and I kept telling her that and apologizing. In the end, I asked her to stop, knowing I shouldn't have gone there that day but felt so bad that she might take it personally. Regarding the statement about a patient who said they wouldn't send their dog there, that's great. You should be more concerned if they said they would.

Patients do place negative

Patients do place negative comments, but they have a different tonality. The type of comments made clearly point to an employee(I dont think there is a group of employees, most probably the same person who signed in repeatedly under several fake emails).Workplace bullying is rampant in Healthcare (see studies). I've seen ppl who wore a mask of "professionalism" that went to despicable lengths to mob a colleague.
Another argument? Me. I logged in under a fictitious name to correct the injustice done to an excellent professional ( like you) so I placed a well-deserved good review. Then I thought: let me have some fun so I wrote some "prank"
prank reviews for other doctors. I thought this was harmless fun until I read your post; I am going to delete it.

Due to their wish to preserve anonimity, this site runs the risk of enabling cyberbullying( youtube, facebook do so,but this is a professional site therefore different standards) . I think that confidentiality could be maintained by keeping comments anonymous . However, the site developers have a legal duty to protect their members from being bullied
( the best way would be to ask for the true identity of the subscribers eg social security etc) . Cyberbullying is a serious legal matter the devsof this site should be careful they could easily get in trouble.

jsjs wrote: I logged in under

jsjs wrote:

I logged in under a fictitious name to correct the injustice done to an excellent professional ( like you) so I placed a well-deserved good review. Then I thought: let me have some fun so I wrote some "prank" prank reviews for other doctors. I thought this was harmless fun until I read your post; I am going to delete it.

Well, Slick, I'm shur ya fooled 'em, but good.

Website record IP addresses, and sometimes, MAC addresses. Check them out.

Post under more than a certain number of user names and you'll find that all have been suspended in the system. Submit two reviews under one doctor profile from the same computer and watch them both disappear, even if made while not logged in to a user account.

jsjs wrote:

Due to their wish to preserve anonimity, this site runs the risk of enabling cyberbullying( youtube, facebook do so,but this is a professional site therefore different standards) .

What cyber bullying? Moderators ride herd on forums now, removing material which is offensive or which contains ad hominem attacks.

jsjs wrote:

I think that confidentiality could be maintained by keeping comments anonymous .

So, what needs changing?

Comments on my previous

Comments on my previous post

I maintain my position that any type of social media can be and is being misused by individuals with certain tendencies ( bullies), and that this site -like any other- is not immune ( although most comments that I read were made in good faith, 5-7%seemed malicious, inappropriate or not? written by patients. --this happens with any rating site ).
I get passionate about this subject and condone this sort of individuals ; I also believe that the current legislation sometimes enables this sort of behaviours.

I wish however that I would have expressed certain points in a different manner . I was a bit worked up when I wrote the above ; as someone once said, " never send emails when you are upset or emotional" - email them to yourself first". I think that I generalized and attacked the founders/ admins of this site in an unfair manner , when in fact they are doing an excellent job in keeping this site professional. I would like to clarify that I see the problem as being a general one -difficulties that All internet providers have in keeping a balance between freedom of speech and online abuse within the parameters of the existing legislation- and I am not referring to any particular internet provider. I retract and I applogise to the forum administrators etc for my previous comments.

PS- thanks, MicOnthe NorthShore for your compliment( calling me "slick"); I feel very flattered.

just read your comment:

just read your comment:

"Post under more than a certain number of user names and you'll find that all have been suspended in the system. Submit two reviews under one doctor profile from the same computer and watch them both disappear, even if made while not logged in to a user account."
-If a person is determined to undermine or prop up a professional , wouldn't he/ she still be able to do it? IE using different computers ( ie work computer, a friend' s computer, internet cafe) at different times and using several emails, changing his style/ language? ( I think I ' m playing James Bond for a sec)

Waah waah waah - poor

Waah waah waah - poor doctors. You'll get little sympathy from patients - the power has long been tilted in your favour - it's only sites like ratemds that gives patients any voice at all.

Mic is right - you can only post once from an ip address. You can't use a proxy (which means you can't even log-in from places like airports etc - I've tried), and ip addresses are logged. And as for your "prank" posting it may have stayed for a few weeks but it would have likely been deleted eventually. Although one "prank" review may slip through admittedly - if you have more than one unhappy ex-employee I'd again question whether you have run a good business model in the past.

You still have redress through defamation laws - but good luck as if it is an honest review from an actual patient you are on a hiding to nothing.

Good doctors don't worry about one or two negative reviews and get on with providing good service. Eventually good reviews come to balance the poor, plus word of mouth still matters in local communities.

Stop whinging and get back to looking after your patients!

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