ratings disappearing from RateMDs without any explanation

It appears genuine postings are being deleted off of ratemds. I have reached out to ratemds over the past few days and haven't received a response for why a top rated physician's ratings became 0 when he originally had over 25+ over a period of time and was a highly ranked physician. We have received no explanation from ratemds and haven't received a response. It appears yesterday 2 random ratings re-appeared. We would appreciate some sort of response from ratemds to the messages we have sent and the ratings reinstated asap. It is absolutely ridiculous how this can just occur out of nowhere.

We would appreciate a response to the messages we have sent.

Thank you!

Multiple ratings from one IP

Multiple ratings from one IP address normally result in automatic removal of all such reviews. If numerous cases of such were prevalent throughout the profile, multiple automatic removals of reviews might have brought the profile to the attention of administration, resulting in suspension of all submissions, pending investigation.

Sometimes, well-meaning patients submit more than one review, either to bolster or denigrate a physician's rating or instead of editing a previous review to include additional information.

You may have to wait until that process is complete before anyone can respond to your requests.

MicOnTheNorthShore

MicOnTheNorthShore wrote:

You may have to wait until that process is complete before anyone can respond to your requests.

...... or until Hell freezes over.

One physicians's attempt to

A number of my ratings were

A number of my ratings were also deleted? I know for a fact they were from different people. One was a very long commentary. Im very upset that they have been deleted and have also told my clients to go to other sites.

It is very upsetting. Our

It is very upsetting. Our physician is amazing and we arent aware of any review being fake. We have lots of couples or families come so perhaps a husband and wife did a review from the same computer? We are not sure. Regardless, they should then review those under investigation and not remove all. They put two random reviews back up. If they dont resolve soon we will stop referring people to ratemds and stop telling other doctors about it as well. We know at least 5 doctors that started having their pts leave reviews on ratemds due to our recommendation.

droibrahimi wrote: We have

droibrahimi wrote:

We have lots of couples or families come so perhaps a husband and wife did a review from the same computer? We are not sure. Regardless, they should then review those under investigation and not remove all. They put two random reviews back up.

Two spouses using the same computer would be one possibility. Multiple ratings sharing our IP source are removed by the system, not humans. In such cases, a system message citing the instance will be left. The two reinstated reviews suggests that the removed ratings are being reviewed. I'd suggest waiting a few days.

Are any of the ratings replaced with a message stating that the item is under review?

That's the odd thing. It

That's the odd thing. It didn't have any message. Reviews just disappeared. All our reviewers had to register so even if spouses, they had to provide their own information. I guess we will give it a few days. Its disappointing that John and Katherine can't send a simple message stating they are reviewing when they have time to go and post links on the forum. Really shows how much they value physicians...

Ratings can be removed for a

Ratings can be removed for a lot of reasons.

I'm not saying that it's the case here, but sometimes, when our spam checker thinks that the majority of the ratings for a doctor are fake, we wipe them all out and start over. This is rare, but it does happen. Unfortunately, there are doctors out there who are hiring companies to submit huge numbers of fake positive reviews (astroturf). Sometimes we remove legitimate review erroneously; we're not perfect.

It's not just positive reviews that we remove either. We've had some doctors targeted by anti-abortion groups, for example, who have submitted large numbers of fake negative reviews, and we wipe those out too, when we are able to identify them.

The long and the short of it is, if a lot of reviews were removed, it's likely because we thought they were suspicious. The main thing we keep asking ourselves is, what can we do to make the site more useful for patients? Note that I said patients, and not doctors. There are many nice doctors out there, but RateMDs.com is a patient-centric website.

John

John- can you please message

John- can you please message me so we can speak about our case. I am really hoping you are not trying to say these reviews will stay removed. This certainly is NOT the case for our physician. He is absolutely loved and adored by his patients and we know patients went on and wrote his reviews. I am not sure what your IP issues are but there is no way anyone can claim our doctor's reviews weren't accurate.

Please send me a link to the

Please send me a link to the doctor's ratings page and I will have a look

John

see my posts then will give

see my posts then will give yeah idea ALSO

http://www.ratemds.com/doctor

http://www.ratemds.com/doctor-ratings/3011432/Dr-Omar-Ibrahimi-Stamford-CT.html

We would really like an explanation. If you can prove that there has been some funny business then please go ahead and remove those posts, but otherwise these should be reinstated immediately. It has been a few weeks now. You stated you are "patient-centric." That isn't really a valid argument because by removing valid posts, you are hindering patients from finding a doctor that can serve their needs and you are also unfairly discriminating against the physician by directly patients to other providers whose reviews have not been removed and have similar ratings.

Please respond to my messages I've sent versus this forum so we can discuss any reviews in greater detail and resolve this as soon as possible. Once you investigate, I am sure you will see all his reviews are legitimate. In fact, many patients have offered to write a review but often complain that they need to register (is this a requirement for all physicians?).

We have other patients waiting to review but we've told them to hold off on posting on ratemds until we figure out what is going on and if we'll be continuing to direct people to ratemds going forward. Thanks.

They are not hindering

They are not hindering patients from finding doctors. Bad reviews should not be on here at all period. They had a lawyer on one of the news channels about the beauty pageant contestant that was saying slanderous things on Twitter about the organization and she was sued for $5 million and the organization won.

The lawyer said that companies, doctors, etc hire lawyers or other individuals to comb the web to see what is being said about them and then lawsuits are put forth unless the individual retracts.

lover454 wrote: They are not

lover454 wrote:

They are not hindering patients from finding doctors. Bad reviews should not be on here at all period. They had a lawyer on one of the news channels about the beauty pageant contestant that was saying slanderous things on Twitter about the organization and she was sued for $5 million and the organization won.

The lawyer said that companies, doctors, etc hire lawyers or other individuals to comb the web to see what is being said about them and then lawsuits are put forth unless the individual retracts.

Lover, if only favourable reviews were allowed to remain, the information would be of little use. Poor performance generates negative reviews, and as long as they are not defamatory, and are fair and accurate, they represent valuable information.

Reporting poor performance or conduct of a doctor does not constitute defamation if constitutes the truth. Defamation often occurs when a poster editorializes the facts to convey an impression not representative of the truth. When a falsehood brings a practitioner's reputation into disrepute, that is when an actionable instance is created.

Keep telling yourself that it

Keep telling yourself that it is ok to post negative things about anyone (doctors, etc) and not get sued. You are kidding yourself if you think that it wont happen. Favorable reviews should be the only ones allowed.

Dont you realize once you put a negative review in writing for all to see it cannot be taken back so think hard before you put something online that could get you into trouble.

lover454 wrote: Keep telling

lover454 wrote:

Keep telling yourself that it is ok to post negative things about anyone (doctors, etc) and not get sued. You are kidding yourself if you think that it wont happen. Favorable reviews should be the only ones allowed.

Dont you realize once you put a negative review in writing for all to see it cannot be taken back so think hard before you put something online that could get you into trouble.

Yes, once it's 'out there', it's done. For some patients, their injuries are just as permanent.

It is quite alright and perfectly legal for a patient to post about the experience with a doctor, be that positive or negative, provided it is factual. No one is going to get into trouble if their comments are fair, and accurate.

I had a surgeon perform a procedure on me as a child which was neither indicated nor consented to. Essentially, he performed a much more aggressive procedure. With normal growth over the years, the tissue has literally torn the permanent sutures left, creating widespread neuropathic damage and strong to severe pain. In the end, it cost me my professional career.

The surgeon's response to me when I complained? "Live with it." He refused to consider any corrective action. The local medical school did a study on my case, submitting it to NEJM, basically portraying overly aggressive surgery in a situation where none of the sort was indicated, and the damage which can (and did) result.

In Canada, at the time, performing surgery on a patient which was neither consented to nor to save life or limb, did not comply with the 'saving provision' that exempts surgical procedure from assault. The surgeon did come close to being arrested for criminal assault.

This occurred before the advent of the public Internet, but had I had been able to afford it, I would have taken out newspaper advertisements about this surgeon. When RateMDs appeared, this surgeon had moved to general medical practice, and I wanted to ensure that any patient who might have a chance of coming under his knife would be fully apprised of not only my experience, but the critique of his colleagues.

What is the point of a review

What is the point of a review site if only positive reviews can be posted? We are a physician office and we completely think patients have the right to write their true thoughts on services they receive (even if physician perceives as negative) . It becomes an issue when folks are not truthful or aren't telling the complete story (i.e. an ungrateful patient who received good care but perhaps was sent to collections and is now upset). Luckily, we have not had to deal with this yet.

We are so sickened and

We are so sickened and disgusted by RateMDS. I received a response from John where he basically gave me a sentence back and said he reviewed posts and can't say much but basically their position stands. What type of response is that? We had legitimate reviews written by our patients over a period of time. We get many elderly patients and they invested their efforts to write reviews that would only be deleted. RateMDs just randomly wiped out all the reviews (and randomly puts two back up) and says it can't explain what happened and won't re-instate. What type of fair process is this?!? We are glad the country is not run by people like the owner of this site. With his shroud of secrecy seems like they are hiding discrimination. How can a site like this control a doctor's online reputation and give others unfair advantage. It also puts a physician in a bad situation because if physician doesn't continue to have patients review on this site, then others will wonder why this physician doesn't have reviews on ratemds when others in the area do.

We physicians and patients need to take a stand and need to see if there is anything we can do so there is more control...and if not, we should push for something. How can ratemds delete what other people had to say? This site and people who run it seem very hypocritical and unfair to me.

I really dont understand the

I really dont understand the people on here who are still trying to justify putting bad reviews. And the person who said saying you will sue is easy to do but following thru with the lawsuit keep telling yourself that, because you are so wrong. I come from a long line of lawyers on my moms side and I asked them and it is very easy for a lawsuit to go thru. As long as the person suing can pay the law fees.

Anyone can sue at any time. Courts are full of lawsuits. And this day and age web sites like these are not going to tolerate bad reviews because they wont risk being sued.

And any one who is posting bad reviews can also be sued. So grow up and realize that lawsuits will happen. Once again once it is in writing for all to see you cannot take it back.

This forum was intended to

This forum was intended to speak about Ratemds removing reviews (good reviews) without an explanation. I am not sure where the bad review discussion is coming from?

droibrahimi wrote: This forum

droibrahimi wrote:

This forum was intended to speak about Ratemds removing reviews (good reviews) without an explanation. I am not sure where the bad review discussion is coming from?

She's reposting something she put in another thread. She does that a lot. Half of what you see from her on this site was originally posted (by her) on other sites.

Oh okay...I was very confused

Oh okay...I was very confused b/c same post kept coming and I thought maybe I missed something within this thread.

Hi John from Ratemds. I am

Hi John from Ratemds. I am becoming very frustrated with your site although I feel its intent is good and its potential is great for helping patients select the correct doctor. The problem is am a very good surgeon and I have had many patients want to rate me only to tell me that they posted and were told the post was under review and never got posted. This has been especially prevelant since February of this year. It seems almost that ratemds is only allowing bad ratings to come in as they are juicier for the patients to read but unfortunately allowing only these gives a false view of the doctor. And low and behold a low rating from a patient that seems questionable just got in. I would be very appreciative if you looked into this and let me know if my good ratings too can be allowed. They all came from different computers and different families. Frank Scaccia in red bank NJ

Thanks

Good luck with getting

Good luck with getting through to them. Our posts were all from legitimate patients (and I'd assume different computers for the most part although may have had a few couples who may have posted) and they basically said we aren't putting back and won't even tell you why.

This site is very frustrating. I agree that it definitely is a great concept but its probably misleading patients with RateMDs random discrimination and unfairness towards certain physicians.

You would also be interested to know that not all physicians need patients to register. So you may have other doctors in your area who can have people post without registering and this means their patients aren't having issues getting their pw/etc where as yours may be and therefore may decide not to post at all. And patients only need to register to put up a positive review but if they want to put a negative review- they don't have to register. Absolutely ridiculous.

John- two of our most recent

John- two of our most recent posts where deleted. What in the world is going on?!?!? These were legitimate patients and this is absolutely ridiculous. You need to put these back up AS SOON AS POSSIBLE. We will be complaining to the better business bureau and reporting ratemds to anyone that is willing to listen. RateMDs appears to be based on discrimination and is giving other physicians unfair advantage.

We will also no longer be telling any patients or doctors about ratemds.

droibrahimi wrote: John- two

droibrahimi wrote:

John- two of our most recent posts where deleted. What in the world is going on?!?!? These were legitimate patients and this is absolutely ridiculous. You need to put these back up AS SOON AS POSSIBLE. We will be complaining to the better business bureau and reporting ratemds to anyone that is willing to listen. RateMDs appears to be based on discrimination and is giving other physicians unfair advantage.

We will also no longer be telling any patients or doctors about ratemds.

john is laughing right now...he could care less

Also, we need a response on

Also, we need a response on the rest of the reviews too and why they were removed.

Vitals and Healthgrades are so much better and I hope all patients/doctors realize this soon.

Okay, I'm new here and a

Okay, I'm new here and a patient not professional, but this thread has me amazed. My best docs - brilliant docs - don't have zillions of reviews mostly because they are too busy to be focused on sending their patients to on-line sites to review them.

You said you are sending your patients here to review you - that already is fairly remarkable. I'd find it very odd if my docs asked me to do this - honestly. And I can only say from a patient's point of view, that you are protesting way too much to be healthy - in addition to making threats? Seriously?

You come across as more of a marketing machine than a doc. Just saying ...

First of all, its not our

First of all, its not our physician posting on this but his office manager. Secondly, I am sure your "brilliant docs" with "zillions" of reviews would also be upset if all of their reviews were wiped that their patients wrote on their own accord. Our office does state that patients can feel free to review our physician but a patient can review whether they are happy or not.

I'm sorry that a brilliant physician with ivy league credentials and amazing bedside manners who has worked hard to get where he is cares that a website controlled by 1-2 people just wipes his reviews that his patients took time to write (which his patients noticed and complained to him about).

I too am a patient and have seen various doctors. I have seen signs in doctor's offices stating patients can feel free to rate/review doctor at certain sites. I don't find it odd as it is up to me on if I want to review and 2 I can review as I want.

Enjoy randomly reading forums that don't have much to do with you...you must live a very interesting life (or posting on behalf of ratemds pretending to be unrelated). Interesting that you have been a member for less than 5 hours and this is the first post you read (which was probably at bottom of page) and feel the need to respond to/defend..coincidence? i think not...

Sorry, but your conspiracy

Sorry, but your conspiracy theory is inaccurate. And your efforts at insult about my life seem more befitting someone not tall enough to reach the keyboard. Your presumption about threads is also inaccurate as this thread was highlighted to the left of the screen, something I saw because I came to rate my exceptional dentist and signed on in order to post a comment elsewhere.

Maybe it's an East Coast thing, with signs in physician offices saying where to go to rate the doc. I'm in the San Francisco Bay Area and have not seen anything like that here. Nor have I had a single physician (at UCSF, Stanford, private practice) make so much as a reference to online ratings. Perhaps it's simply different culture, and why it comes across as just so much huckstering on this side of the continent.

Also saw mention of docs who ask patients to sign papers saying they =won't= rate a doc and that was even more remarkable! Thankfully your doc doesn't do that!

I actually shouldn't have

I actually shouldn't have tried to directly insult you- it was late and I was frustrated with your attempt at insulting our physician. He actually told me to not even give two cents about RateMDs when I first attempted to get John's attention to look into why our genuine reviews were deleted. However, I continued to try to get a response because I find it ridiculous that few people at ratemds have ability to do whatever they want. At least with sites like Yelp, it is a company and you know they aren't picking and choosing and treat everyone the same. Also even on the east coast, ratings weren't that big. We didn't become aware until patients told us that they came to our physician because of his ratings online. That is when we at least put a note saying patients can feel free to read/review rates online. As you know, people go online for everything now a days and that goes for doctors also.

I don't agree with the gag contract. People have the right to review as they'd like. However, if people are making up fake reviews (negative or positive) that is a huge problem.

I agree. I have had positive

I agree. I have had positive ratings that I had patients place on this site, and they go and erased them. I have my attorney looking into a class action lawsuit against ratemds. The paperwork is being drafted. If any other doctors wish to be part of the lawsuit, please contact me at

If ratemds doesn't put our

If ratemds doesn't put our reviews back up, we will get in touch with you re: joining this. I just need to confirm with our physician but I don't see why we wouldn't given our genuine postings were deleted with no reason. Ratemds picks and chooses and admits they sometimes make mistakes yet doesn't do anything to fix it- this is not acceptable.

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