Rating Feedback for Dr. Rathee (2117757)
'This was my initial visit referred by my Optometerist. The place where the office is an extremely busy area. It costs $3.50 per 30mins for a maximum of $12.00 and this is what I think majority of Dr Rathee's patients will end up paying.The wait is long...I did not mind the wait but found the Receptionist by the name of Tory, rather rude to first time patients and as I was seated found her to be "selective' in her greeting patterns.my situation i had to visit the washroom; so approached her by saying excuse me and the immediate answer I received: "I am busy in the midst of something you need to wait" which i thought was very rude for front line staff as there were no other patients but apparently paper work takes precedence? Nevertheless, I met with a Technician who was "not so rushed as the Receptionist" - the best were Tom the Office Manager and Dr Rathee in terms of quick and clear explanations and having my questions answered well. Therefore, not sure if i will return back re:Recept'
While I agree with much of your complaint, what you might not realize is that the receptionist you named does not infact work for Dr. Rathee. I have many friends that go to the other Opthalmologist that shares an office with Dr. Rathee and we all agree that she has always been pleasant, friendly and helpful both with the patients of the doctor she works for as well as Dr. Rathee's patients. The other Dr. was on call for Emergencies and it can get very hectic and stressful. Seeing you do not know the circumstances it is evident you misinterpreted her actions.