Rating Feedback for Dr. Benias (1474253)

The rating:
'I sent my son to this doctor because of all the great reviews but we weren't overly impressed. He had to wait 45 minutes to get in for a cleaning and check up. Then the cleaning wasn't even done - just a check up! Don't know how that mix up happened!'
(http://www.ratemds.com/doctor-ratings/50538)
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I don't know this dentist, but I have worked at a dentist. Sometimes schedules run late, perhaps because an emergency arrived. Getting people out of pain is important, and must be done. As far as the cleaning went, it could have been possible that there was a lot of calculus build up, meaning it would take longer to get the job done.