Rating Feedback for Dr. Appel (1018285)

The rating:
'Very limited office hours. Answering service poor- has failed to relay routine messages. Front desk staff usually very abrupt and rude. Nurse is very helpful and pleasant.'
(http://www.ratemds.com/doctor-ratings/433414)
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Thank you for your feedback. We always value comments from our patients. In response to feedback we in fact have made many changes to our practice since 2009. We currently have a wide range of hours to accommodate patients, including daytime hours on Monday, Tuesday, Wednesday, and Friday as well as evening hours on Wednesday. The front desk staff from 2009 is no longer working with us and we have two receptionists that have received very positive feedback from patients.

Our current answering service is used by many physicians in Rockland County and has been reliable over many years.