Rating Feedback for Dr. Pozdnyakova (2528176)

The rating:
'I just called to ask for a copy of my son physical and the Secretary was very rude and nasty then hung up on me several times. I called over and over demanded to speak to the doctor but she came on the phone upset and unproffessional, claiming they don't have a fax and can't mail any documents. My overall experience I had to deal with racisim and being talked about in Russian.'
(http://www.ratemds.com/doctor-ratings/314913)
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Thank you for your feedback and I am sorry you had a bad experience. The goal of our office is to always treat every patient fairly and with respect. Patient records are considered private and patient information can't be released without a signed and faxed request. This is outlined in the patient privacy act that is given to every patient in our office. Our staff is trained to treat everyone with respect and racism is certainly a very serious and unfair accusation. Please call our office if you have any questions regarding our privacy policy or for any other concerns you may have. Thank you!