Rating Feedback for Dr. LENZ (2526164)

The rating:
'Dr. Lenz is very condescending and arrogant. My daughter left his office crying more than once and hated going. If she was sick or it was snowing and the roads were bad (we drove 35 miles on country roads) to his office they gave me a hard time about rescheduling. Even though she had bright red lines and it was sore where the rubber bands touched her mouth he asked how I knew she was allergic and asked if I had her tested for such an allergy. Her teeth look great but they could have looked great from another orthodontist without all the stress and aggravation. Find someone else who appreciates your business and values you and treats you kindly.'
We are very sorry to hear that you are not 100% happy with your orthodontic treatment. We strive to provide the best quality care and we are disturbed by your review. We would very much like to speak with you. No one on our team recalls a patient or situation that you describe! You sound very upset, however, so please let us make this right for you as soon as possible!!