Rating Feedback for Dr. Saadat (1553498)

The rating:
'All is nice until you have a problem. Something went wrong for us, they checked thesleves (not a very objective process) and told us they didn't find anything wrong. They offered us very little money in return and were not willing to go our way even a little bit. Also when trying to contact them, they took their time returning our calls. For example at one point they promised an answer for a time sensitive issue on Wednesday, we had to call them Friday and wait a couple of hours to get (an unsatisfactory) answer.'
(http://www.ratemds.com/doctor-ratings/125281)
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I am curious if you wanted to share what happened? Like what went wrong ?