Rating Feedback for Dr. Smith (1198630)

The rating:
'i am very disappointed with this ENT. He was not honest with me at all about my surgery. And if he was like that with me, well more likely he is dishonest with other patients too. Better watch out for this one, people!'
(http://www.ratemds.com/doctor-ratings/50870)
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What is it that happened?? Please explain.