Rating Feedback for Dr. McFarlane (1273386)

Dr McFarlane here. Again, I find it difficult to comment on a paticular case: as I do not know who you are, and I will not discuss anyone's private information on this forum.
Suffice it to say, however, that at our office, we "keep going" until we get it right. You failed to mention that the braces were complimentary as an act of good faith by our office. If your bottom teeth are "more crooked than they were before:" this is only possible if our instructions were not followed to a tee. Is it possible your retainers were not worn exactly as we outlined?
Please do return, however, and we will will continue to do "whatever it takes" to make it right for you. This is Biology: sometimes nature does not cooperate as much as we would wish. We will review your records, and figure out exactly what went wrong.
Thank-you in advance for returning to our office.
Respectfully,
-R. Bruce McFarlane DMD BScD MClD FRCD(C)