Rating Feedback for Dr. McFarlane (1256611)

The rating:
'Dr. McFarlane will tell you what you want to hear to get you in the door and to get your money. You will have a good experience if you overlook the fact that your teeth are being worked on by a trainee while he counts your money. You are paying for the veneer of professionalism but just get a bunch of young, inexperienced girls (he inexplicably does not hire males) while he meets you for a moment for a handshake. It is all very well orchestrated and fake. When you do get the chance to speak to him, he is horribly inconsistent in his advice (which makes me worry about my treatment). After payment, you will be rushed out of the office. Besides a pathetic video they make you watch, they provide you with NO information unless you specifically request it. Even then, you'd be lucky if him or his staff gave you correct info. He's definitely a better salesman than he is an orthodontist. You're paying for the packaging. I ended up going to one of the many other qualified orthos in the city.'
(http://www.ratemds.com/doctor-ratings/44417)
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The rating:
'Dr. McFarlane will tell you what you want to hear to get you in the door and to get your money. You will have a good experience if you overlook the fact that your teeth are being worked on by a trainee while he counts your money. You are paying for the veneer of professionalism but just get a bunch of young, inexperienced girls (he inexplicably does not hire males) while he meets you for a moment for a handshake. It is all very well orchestrated and fake. When you do get the chance to speak to him, he is horribly inconsistent in his advice (which makes me worry about my treatment). After payment, you will be rushed out of the office. Besides a pathetic video they make you watch, they provide you with NO information unless you specifically request it. Even then, you'd be lucky if him or his staff gave you correct info. He's definitely a better salesman than he is an orthodontist. You're paying for the packaging. I ended up going to one of the many other qualified orthos in the city.'
(http://www.ratemds.com/doctor-ratings/44417)
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Dear Writer: Dr McFarlane here. I suppose one of the tough parts of this site is that you know who I am, but I do not know who you are, or what your agenda is. I do know, however, that I take exception to some of your points. You stated that you ended up going to "one of the many other qualified orthos in the city." That means you probably only saw us once. So how could you possibly know about many of the things you objected to? Also: specifically:
"get you in the door and to get your money:" if you did visit our office: we spent an hour reviewing your history, listening to you, examining you, diagnosing you, and outlining a plan. And we charged you $40.00. I challenge you to find a better deal in any specialists' office: anywhere.
"the fact that your teeth are being worked on by a trainee while he counts your money:" this is perhaps your most offensive statement. My team is an incredibly well-trained, qualified, dedicated, and compassionate group of professionals who's skills I will put up against any in the city. It's OK to slam me: just don't do that to my team, please.
"but just get a bunch of young, inexperienced girls (he inexplicably does not hire males):" What kind of a sexist remark is that? Where are you coming from with this?
" he is horribly inconsistent in his advice (which makes me worry about my treatment):" Again, how could you know this if you went elsewhere? We pride ourselves on our decisiveness, clarity, and consistency.
"After payment, you will be rushed out of the office:" Never.
"they provide you with NO information unless you specifically request it:" This one may be partially legit. Everyone is different: some people want to know "the time," others: "how to build a watch." We are always available for any more information you require: live, on the phone, or online. We tread a fine line between giving people "just the facts," and overwhelming them with extraneous information.

And so: dear writer: I'm sorry we did not meet your needs, and I am aware that we cannot be a good fit for everyone. We are actually pleased that you "ended up going to one of the many other qualified orthos in the city," and wish you a wonderful experience and a terrific result.
R. Bruce McFarlane DMD BScD MClD FRCD(C)