Rating Feedback for Dr. Filler (959986)
'I wish I had seen the comments on this website before I went. The initial 15-minute consulation was a whopping $700. He could not give me more information from all the NCV, EMG, MRI and CT scans I hade done. He sent me for an MR neurography which was deemed clinical unproven by my insurance carrier and only can be done at his facility. Did I mention the cost was $3,000+ for a single MRI scan? His staff was very rude. I had to wait more than an hour while there was no other patients. I don't think the exorbitant cost is justified by the efficay of the treatment and diagnosis. Please do explore any other possible options before you decide to spend money on something that may not help (unless you have no expectations). I was desperate as no one could tell me the extent and cause of my nerve damage. I wish I had done my home work.'
There is no "15 minute" consultation. This patient knows well the whole process of providing information, meeting with the clinical staff and Dr. Filler and reviewing and discussing findings was more than two hours. This is nothing like the 5 minutes given in many "mills." The initial consult fee is not $700. It is the same initial consultation fee charged by nearly every surgeon or physician in Los Angeles. I brought my little boy to see the ENT doctor at UCLA. We sat in a small exam room for an hour and a half. A resident walked in and looked in his ear and said everything looked good, come back if the pain didn't go away. We were charged $450. It took about 60 seconds. Our practice is in no way anything like that. The MRI charges are also standard and generally well reimbursed - although some insurance companies try to rip off their customers by not paying unless persistent thoughtful appeals are filed. Rudeness is never tolerated. That is the last thing anyone wants to experience or hear about.
If you have a difficult problem that your regular doctors can't solve and you want to see someone who says that he correctly diagnoses and treats 100% of patient successfully all the time - then you many be out of luck. We do have a 90-95% success rate which is phenomenal for medical care. This is because of calm and detailed history taking and neurological physical exam and deployment of the most effective modern technology - of proven effectiveness. Still, there are difficult problems that can't be solved. That doesn't mean that 100% of patient should sit and suffer in fear. This patient has not indicated that the diagnosis failed or that there was no good treatment, they just want 100% guaranteed success in advance and they feel that they should not have charges for the services - even if those services are standard charges.
In this practice, there is no state of California support where taxpayers put money in so that this patient can have free care. In fact UCLA decided to stop offering care for nerve patients because insurance payments were too low. They said "let them hurt" UCLA can't afford it.
However, if patients with these medical problems - and their insurers - will all help share the cost of the specialized diagnostic and treatment equipment needed, then we can achieve the enormous success this practice has accomplished in treating and curing thousands of patients.