Rating Feedback for Dr. Mattai (1239315)

The rating:
'Dr Nalini and her staff are the most negligent medical care team I have ever had the unfortunate experience to come across. I always waited over 2 hours past my appointment time, she rarely returned calls on emergencies, such as needing antibiotics for UTIs, and she denied long-standing medication refills without informing me, the patient. I don't understand how her reviews are so positive, because every single time I needed her, she failed me. Her practice has more patients than it can accomodate, and she clearly puts her profit over the well-being of her patients. Worst doctor I've ever had.'
(http://www.ratemds.com/doctor-ratings/73021)
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Checked other review sites for Dr. Mattai...they all seem to have one bad review on the same date as this one...