Rating Feedback for Dr. Rand (497793)

The rating:
'Dr, Richard Rand made an error in his procedure when injecting restylane under my right eye -- My eye puffed up and swelled -- He said "sometimes this happens but the swelling would disappear". It has been over a year and my right eye still has swelling. Dr. Rand refuses to see me or admit that he is responsible for the way I look. He suggest that I seek another Doctor. Even though he was paid more than the usual fee. He does not like anyone to complain. I believe, Dr.Rand is a good physican, but made an error when performing my procedure. What disapoints me is his not being able to take responsibility for his mistakes.'
(http://www.ratemds.com/doctor-ratings/25582)
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Since this posting is what comes up under Google even with numerous reviews since this time, I feel it needs a little clarification. I placed extra Restylane in this patient's hollow lower lids when I felt it was necessary for the best result. This was not a mistake and the patient was refunded for the cost. I always honor these issues with my patients. Also, this patient eventually came back to me requesting a tummy tuck so that should indicate more trust that this post would suggest.