Rating Feedback for Dr. Glazer (566029)

The rating:
'Required upfront payment for orthotics on 12/27/07. Took 6 weeks to get orthotics for foot condition. Still have not been reimbursed even though insurance company paid claim on 01/14/08. Have not received itemized bill or explanation for why amount the office manager said I was owed ($120) is different than what the billing department said I was owed ($253). Docotr promised free set of orthotics over phone on 02/11/08 after late delivery of first pair, and no surprise here, nothing has been delivered and I've received no phone calls about the second set.'
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The patient is correct that the practice collected a deposit and she was refunded the appropiate money after her insurance claim was paid. I apologized for the offices actions in the tardiness of the refund and hence, I am no longer with that practice. The happy ending is the patient liked the orthotics and did get her "dress" pair of orthotics at no extra charge. I am sorry that she had that experience.