Rating Feedback for Dumore
This message is from Dr. Tim Dumore. I periodically check this site to see if any ratings have been posted for my team and me.
While it is very satisfying to see positive ratings, I am concerned to read your posting that our "Office was very busy and we were very rushed thru for our visit." We have worked very hard to establish a practice where customer service is stressed. In your case, we obviously did not meet your expectations, and I apologize for that. There can be times in an orthodontic practice when issues arise which make it difficult to stay on schedule...perhaps at your appointment we were in that situation, but it should not be an excuse for failing to give you the attention that you deserved.
Our practice is dedicated to offering the best clinical treatment that we are capable of providing, with a focus on excellent customer service. I hope that we will be able to serve your needs better in the future.